Privacy Policy

Last updated: August 24, 2026

ZWINE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient and personalized shopping experience (the “Services”).

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services, or when you otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Depending on how you interact with our Services, we may collect or process the following types of personal information:

• Contact Information: Your name, billing address, shipping address, phone number, and email address.

• Payment Information: Payment card details, financial account information, transaction details, payment method, payment confirmations, and other payment-related information. Payment information may be processed securely by our payment service providers.

• Account Information: Your username, password, preferences, and account settings, where applicable.

• Transaction Information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications: Information you provide when contacting us, including customer service inquiries and other communications.

• Device Information: Information about your device, browser, network connection, IP address, and other technical identifiers.

• Usage Information: Information about how and when you interact with or navigate our website and Services.

How We Collect Your Personal Information

We may collect personal information from the following sources:

• Directly from you: When you create an account, place an order, browse or use our Services, contact us, or otherwise provide information to us.

• Automatically: Through cookies and similar technologies when you visit or interact with our website.

• From Service Providers: From third-party providers that help us operate our website, process payments, analyze data, provide customer support, or deliver other services on our behalf.

• From Partners and Third Parties: Where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

• Provide and Improve Our Services: Process and fulfill your orders, process payments, arrange shipping, manage returns and exchanges, maintain your account, remember your preferences, provide customer support, and improve your shopping experience.

• Marketing and Advertising: Send promotional communications where permitted by law and show you relevant advertisements or product recommendations based on your interactions with our Services.

• Security and Fraud Prevention: Verify accounts, protect our website and customers, detect and prevent fraudulent, illegal, or suspicious activity, and maintain the security of our Services.

• Communicate With You: Respond to inquiries, provide order updates, offer customer support, and maintain our relationship with you.

• Legal and Regulatory Compliance: Comply with applicable laws, respond to lawful requests from government authorities, resolve disputes, enforce our policies, and protect our legal rights.

How We Share Your Personal Information

We may share your personal information with third parties where necessary to operate our business and provide our Services. This may include:

• Service Providers: Companies that provide services such as payment processing, website hosting, analytics, customer support, order fulfillment, and shipping.

• Marketing and Advertising Partners: Third parties that help us provide marketing and advertising services, where permitted by applicable law.

• Third Parties at Your Request: When you request or consent to us sharing certain information, such as when arranging delivery or using social media features.

• Business Affiliates: Our affiliates or other companies within our corporate group, where applicable.

• Legal and Business Transactions: In connection with a merger, acquisition, sale of assets, bankruptcy, legal proceedings, or where disclosure is necessary to comply with applicable laws or protect our rights, customers, or Services.

Shopify and Our Service Providers

Our online store is powered by Shopify, which provides the technology that allows us to operate our online store and provide our Services.

Information you submit through our store may be processed by Shopify and other service providers in order to provide, maintain, and improve our Services. These providers may process information in countries other than the country in which you reside.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, improve website performance, and provide relevant content and advertising.

You may be able to control or disable certain cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or platforms operated by third parties.

If you choose to visit a third-party website, we recommend reviewing its privacy policy and terms before providing any personal information. ZWINE is not responsible for the privacy, security, or content of third-party websites that we do not control.

Children's Privacy

Our Services are not intended for children under the age of majority applicable in their jurisdiction, and we do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information where required by applicable law.

Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure.

However, no security system is completely secure, and we cannot guarantee the absolute security of information transmitted through the internet.

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill our business and legal obligations, resolve disputes, enforce our agreements, and comply with applicable laws.

Your Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:

• Right to Access: Request access to the personal information we hold about you.

• Right to Delete: Request deletion of your personal information, subject to applicable legal exceptions.

• Right to Correct: Request correction of inaccurate or incomplete personal information.

• Right to Data Portability: Request a copy of certain personal information in a portable format where applicable.

• Marketing Preferences: You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in our communications.

Please note that these rights may not apply in all circumstances and may be subject to legal limitations.

To exercise your rights or ask questions about your personal information, please contact ZWINE through the contact information available on our website. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us through the contact information available on our website.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection or privacy authority in your jurisdiction.

International Data Transfers

Your personal information may be transferred to, stored, or processed in countries outside the country where you live.

Where required by applicable law, we will use appropriate safeguards and recognized legal mechanisms when transferring personal information internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and, where required by law, provide additional notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.